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The Cox Service Assurance Plan is a service and
maintenance plan available to Cox residential customers for a small
monthly fee of $3.99. The plan covers wiring and service issues for
cable, high speed Internet and telephone service, regardless of whether
or not Cox is the telephone service provider. Also included is customer
education and diagnosis.
Plus we'll diagnose any problems, show you how to
get the most out of your equipment, and make sure your Cox services are
trouble-free. |
Plan Coverage:
Your televisions, computers and telephones are vital to your daily life.
The Service Assurance Plan from Cox keeps them up and running with these
services: |
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Educate you about proper set-up and usage of your TV, cable modem and
telephone equipment |
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No charge for wiring-related maintenance/repair
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Repair/replace internal coaxial cable & telephone wiring/outlets
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Most repairs completed within 24 hours
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Replace fittings & splitters |
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Repair/replace wiring |
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Analyze equipment, connections & outlets to find source of electronic
problems |
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Cable and telephone home interior wiring is covered, providing a far
better value than the phone company’s inside wire maintenance plan for
telephone only |
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| What you save on just one service call may pay for a whole year of
coverage! |
- What services are covered by the Cox Service Assurance Plan?
- All telephone, Internet and cable wiring
inside the home that runs from the Network Interface (usually a small
box on the outside of the house) to the wall outlet or phone jack. All
coaxial wiring (cable TV wire) installed by Cox is covered with the
exception of any telephone/Internet/cable wire installed in the wall
partitions. Other exceptions are outlined in the terms and conditions of
the Cox Service Assurance Plan Agreement.
- What is not covered by the Cox Service Assurance Plan?
- Any equipment or devices that you own, such as
telephones, TV sets, computers, fax machines, telephone answering
machines, modems, home entertainment systems, stereo equipment, video
game systems and any of the wires that connect these devices together or
to the wall outlet are not covered.
- Are there any extra, hidden charges in addition to the $3.99 a month fee?
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Except for taxes and franchise fees, there are no other charges as long as you
are a customer of Cox Communications and are current on your payments. Cox does,
however, reserve the right to change this rate from time-to-time by providing at
least thirty days written notice to customers.
- Why is Cox doing this?
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We are committed to providing the very best in customer service. This is
an important way for us to enhance the current service we provide. Furthermore,
it is Cox’s initial step toward expanding the communication services the company
provides.
- How do I sign up for the Cox Service Assurance Plan?
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Simply call 540-373-6343 and speak with a customer service representative.
- If I am having a problem with my phone wire, how do I schedule an appointment to get it fixed?
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Call our customer service department at 540-373-6343. Most of our repair calls
are completed within 24 hours of your call.
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If I sign up for the Cox Service Assurance Plan, do I still need to keep my telephone wiring maintenance plan?
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No. The Cox Service Assurance Plan covers your inside telephone wiring, plus
your cable and Internet wiring as well.
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What if your technician discovers that my problem isn’t caused by the inside wiring. Will you then charge me for the appointment?
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If the problem is not in the inside wiring, our repair technician will attempt
to identify the source of the problem and advise you on the necessary course of
action. This is included in your monthly Cox Service Assurance Plan rate. Cox
will not complete repair work that requires wiring to be installed or
reinstalled in the walls of your home (also known as “wall fishing”).
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Wiring coverage applies to Cox -- and customer -- owned wiring in single
family and other select housing. Subscription to the Cox Service
Assurance Plan required which is billed monthly and in advance. Your
Plan subscription will be canceled without notice if no Cox service is
being provided to the residence, or if any misuse or abuse of the Plan
services occurs, or if a hazard or danger to the person or property
exists which could prevent Cox technicians from performing their work in
a safe manner. Your Plan subscription may also be suspended or
discontinued upon notice for nonpayment. No equipment warranties are
provided under this Plan. Cox self-install service calls not covered.
Separate subscription may be required for each tenant or occupant of
apartments, condos, or other multi-dwelling units. Other restrictions
apply. **Certain limitations apply. |
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