Pay by Mail

To mail your payment, detach the payment coupon from your billing statement, enter the amount of your payment on the coupon, and send that to us along with your check or money order to:

Cox Communications
P.O. Box 9001087
Louisville, KY 40290-1087

Pay in Person

We have a variety of walk-in locations and payment centers where you can pay your bill in person. These centers:

• Accept cash, check, or money orders 
• Many accept credit card payments
• May offer after-hours payment kiosks

Pay automatically with EasyPay

EasyPay is an automatic and recurring payment program that allows customers to pay their Cox bill each month automatically from a bank account or credit card. Learn more about EasyPay or sign-up now.

Pay online with View / Pay Bill

With Cox.com View / Pay bill you can:

• Check your current balance
• View your last three bill statements
• Make one-time payments from your checking account or by credit card with no fee¹
• Sign up for EasyPay automatic recurring payments.
• Stop your paper bill
• Set up email bill reminders

See our View / Pay Bill page for more information or you can click here to use View / Pay Bill.

¹When paying online credit and/or debit card users who are not using the PINless debit card may be charged a fee by the card issuer. Please contact your financial institution about any fees that you may incur.

Fees

Late Payments:
There will be a 1.5% late fee assessed on accounts if payment is not received by the bill due date. If a payment is late, you should visit one of our Service Center locations to ensure payment is credited without interruption to services.

Credit Card and Check Non-Sufficient Funds:
Each item returned to Cox Communications Hampton Roads for non-payment will result in a fee being assessed. Applicable fees include: $25 NSF fee for declined credit cards and/or $35 NSF fee for returned checks.

Collections:
If your account has been sent to collections for non-payment, you MUST contact the collection agency to settle your account.